Kristina Sheppard

Kristina Sheppard - Office Manager / Alternate Administrator

As the Office Manager and Alternate Administrator for A Place At Home – North Texas, Kristina is responsible for vital leadership and administrative oversight. In this dual role, she meticulously ensures strict adherence to the regulatory requirements of the Texas Health and Human Services (HHSC) Home and Community Support Services Agency (HCSSA). Kristina supports the Administrator by holistically planning, organizing, directing, and evaluating the agency's daily operations. This guarantees the delivery of compliant, high-quality, and client-centered services, while she also maintains meticulous accuracy in the organization's billing and payroll functions.

Her responsibilities encompass the coordination of office operations, meticulous maintenance of regulatory documentation, management of caregiver scheduling, support for personnel file integrity, and monitoring of internal processes related to quality assurance and client services. As the officially designated Alternate Administrator, Kristina fulfills the qualifications stipulated in Texas Administrative Code §558 and is prepared to assume full administrative responsibilities during the Administrator’s absence, thereby guaranteeing uninterrupted operational continuity, accurate recordkeeping, and unwavering adherence to agency policies and state standards.

Possessing 15 years of professional experience and a Master’s Degree in Health Administration with a specialization in Long Term Care, Kristina exhibits a robust foundation in healthcare administration and customer service leadership. She demonstrates notable proficiency in process management, compliance oversight, and team support. Her contribution is instrumental in maintaining the agency’s operational integrity, upholding regulatory readiness, and delivering dependable, person-centered care to clients throughout the North Texas region.

Through consistent professionalism, meticulous organization, attention to detail, and a steadfast commitment to the mission of A Place At Home – North Texas, Kristina ensures that the agency continues to provide professional, ethical, and compassionate home care services.